Nissan accelerates collaborations to eliminate counterfeit parts in the Middle East
In line with its long-standing mission to ensure customer safety, Nissan Middle East has taken a bold step to reduce the presence of counterfeit spare parts in the region. Engaging a broad aftersales ecosystem, Nissan has undertaken the development and delivery of counterfeit spare part identification training sessions for authorities, partners and customers across the Middle East.
Nissan’s ongoing collaboration with government entities across the GCC continues to grow, with training currently deployed to Customs Authorities, Economic Departments and Police in Abu Dhabi, Ajman, Bahrain, and Dubai – with the aim to expand this to wider audiences in Jordan, Kuwait, and Qatar over the coming months.
Teams are trained to identify frequently counterfeited items, including spark plugs, brake pads, and oil filters, and detect the subtle differences between genuine and counterfeit products.
Nissan customer safety and satisfaction
Thierry Sabbagh, President, Nissan Saudi Arabia, INFINITI Middle East and Managing Director, Nissan Middle East, said: “Customer safety and satisfaction remain our number one priority, and we are committed to our responsibility towards protecting our customers from the dangers of counterfeit products. Through our partnerships with authorities across the Middle East, we are taking concrete steps to ensure that our customers have access to genuine products that deliver added safety and peace of mind while retaining the authenticity of our Intellectual Property Rights (IPR).”
The global automotive counterfeit market continues to pose an imminent risk for drivers, passengers, and pedestrians, reducing the performance and reliability of vehicles in the long run.
The training hosted and provided by Nissan form part of the brand’s wider efforts against counterfeit products in the region, such as visits to over 320 retailers across the GCC in the past six months to verify the genuineness of aftersales products in the market.
Training sessions for authorities
Praising Nissan’s efforts to curb counterfeit products in the market at a dedicated Authorities Training session in February 2023, Mubarak Saeed Al Katheri, Inspector at Abu Dhabi Customs, said: “By raising awareness about how to determine the authenticity of products, such training workshops facilitate our daily operations, and support our inspectors at Abu Dhabi Customs to easily discover non-genuine products.”
Earlier this year and as a testament to its sharpened focus on aftersales products and services, the company hosted the prestigious Nissan Aftersales Conference, gathering longstanding partners from across the region.
Sharing insights and highlighting its roadmap for future successes, the conference solidified Nissan’s commitment to customers across the Middle East and the need to embrace phygital touchpoints in creating a seamless ownership experience.
Nissan’s aftersales product portfolio in the Middle East comprises of over three million spare parts, including Nissan Genuine Oil, Nissan Genuine Batteries, and Nissan Genuine Accessories. This is supported by over 500 Value Advantage® parts that offer Nissan-validated performance, quality, and easy installation at a more affordable price.
Nissan’s aftersales network includes eight certified distributors with a total of 101 branches across the region. Servicing vehicles at certified Nissan aftersales centres, customers stand to benefit from a host of advantages, including repair warranty, technical expertise, and on-time service, amongst others.
Customers who encounter counterfeit spare parts or would like to confirm the authenticity of a product are urged to reach out to Nissan’s regional call centre at +971 600 54 6655 or via email at [email protected].
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