Volkswagen Insurance Services Program in the Middle East
Volkswagen Middle East – the regional office of Europe’s largest car manufacturer – has launched the Volkswagen Insurance Services Program in the Middle East. The exclusive program offers branded Volkswagen insurance solutions through just one provider, eliminating the typically complicated multiple insurance provider relationships that customers currently endure.
Conveniently obtained from Volkswagen Middle East partner showrooms, the program offers a simplified auto-insurance process with unique benefits ensuring a superior and dedicated level of service and customer satisfaction. The products include Volkswagen Extended Warranty, Volkswagen Motor Insurance, Volkswagen Roadside Assistance and Volkswagen GAP Insurance.
“Volkswagen Middle East constantly strives to provide our customers with increasingly better service and solutions to their automotive needs,” said Stefan Mecha, Managing Director of Volkswagen Middle East. “As a vehicle owner myself, I am well aware of the headache it can be trying to find, purchase and juggle more than one insurance provider for my car. This new regionally supported Volkswagen financial service offering was created to solve this problem for our Middle East customers, and provide convenient simple support from the moment they leave the showroom.”
Developed by Volkswagen Financial Services AG (Volkswagen FS) – a wholly owned subsidiary of Volkswagen AG responsible for the worldwide financial services activities of the Volkswagen Group – the highly customer and brand focused program is aimed at adding value to the Volkswagen brand experience by providing customers with peace of mind through an increased trust in vehicle ownership.
A staggered introduction of the new insurance program to Volkswagen partner showrooms across the region has commenced, with the service currently available to customers in Qatar by official Volkswagen partner, Saad Buzwair Automotive. Behbehani Motors Company, the official Volkswagen partner for Kuwait, will be next to feature the program in the final quarter of this year, with other Middle East partners set to follow in 2011.
The Volkswagen Extended Warranty offers two extension types for the existing three year original warranty – plus 1 year unlimited mileage, and plus two year unlimited mileage. Coverage applies across all GCC countries.
The competitive Volkswagen Motor Insurance offers a comprehensive territorial coverage and premium with free Roadside Assistance, Free Personal Accident Benefit, and up to five years Volkswagen authorised agency repair.
Volkswagen Roadside Assistance – also available as an Executive Roadside Assistance plan – is provided through a dedicated toll free number, which includes 24hr 365 day contact centre emergency support. Emergency repairs will be exclusively referred to authorised Volkswagen service centres.
The Volkswagen GAP Insurance is a superior protection plan that, in case of a total loss, protects the customer’s investment against any applicable depreciation and replaces a totalled car with a new Volkswagen.